Shipping

At Satvedic, we strive to deliver our incense and dhoop products safely and in a timely manner. Orders are processed within 1–2 business days after confirmation.

• Shipping Time: Orders are typically delivered within 3–7 business days across India.
• Shipping Charges: Shipping charges, if applicable, are calculated and displayed at checkout.
• Order Tracking: Once your order is shipped, tracking details are shared via email or SMS.
• Packaging: All products are carefully packaged to ensure they reach you in good condition.

Returns & Refunds

Customer satisfaction is important to us. If you receive a defective or incorrect item, please contact us so we can assist you.

• Eligibility: Returns are accepted within 7 days of delivery. Items must be unused and in their original packaging.
• Return Process: Please contact our customer support team with your order details for return instructions.
• Refunds: Refunds are processed within 5–7 business days after the returned item is received and inspected.
• Exchanges: Exchanges are available for damaged or incorrect products, subject to verification.

Please note: For hygiene and safety reasons, opened or used incense sticks and dhoop products are not eligible for return.

Customer Support

We recommend checking your package upon delivery and retaining the invoice for reference. For any shipping or order-related concerns, please reach out to our support team through the contact details provided on our website.